Orders & Subscriptions

Order information, tracking, returns, warranties, subscriptions

How do I make a return?

Returns must be initiated within 30 days of receiving your order. Contact our customer support team at [email protected] to initiate the return process with your order number and details about the item you wish to return.

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 Days of purchase. For returns or exchanges, please contact our customer support at [email protected].

How long does delivery take?

In most cases, orders will be picked, packed, and prepared for the carrier to pick up within 1-2 business days. Shipping may take 1-5 business days based on the distance to the destination. Once a tracking number is established, you will be emailed

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance at [email protected]. Include a photo of the item received and the name of the missing item(s). Please doubl

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

Do you accept purchase orders?

Yes! We accept purchase orders from schools, teams, and medical facilities. Just email your PO to [email protected], and we’ll set you up.

Do you ship worldwide?

We sure do. International shipping is available at checkout, and rates will vary depending on your location.

How do I track my order?

Once your order ships, you’ll get an email with a tracking link. Can’t find it? Just reach out at [email protected] and we’ll resend it.

How do I cancel my membership/subscription?

You can cancel your subscription anytime by logging into your account at app.armcare.com, clicking your profile icon, and selecting Manage Subscription. From there, you'll see the option to cancel. If you run into any issues, just shoot us an email a